/ Policy

Credit Card

We require a valid on file in order to reserve your appointment.

Cancellation

In respect of both technicians and clients, we have a strict 24 hour cancellation policy. In order to uphold the standards we have set for the quality and safety of our services, it’s imperative we operate on a schedule that offers our technicians the appropriate amount of time to carry out these procedures. Clients will be charged in full for missed appointments and for appointments cancelled with less than 24 hours notice.

Arrival

We ask that you aim to arrive 5-10 minutes prior to you appointment. This will allow sufficient time for you to check-in and enjoy our amenities.

Late

We understand that to our clients time is money and we pride ourselves on respecting your schedule. Our studio operates on time-sensitive appointments; without this, it’s impossible for ONYX to deliver on its word. Each of our late policies is in place to ensure efficiency and quality of service. The slightest set-backs in timing create scheduling conflicts for the rest of the day, negatively impacting our team and clients.

If a client is more than 5 minutes late, we may need to scale back the service to stay on schedule. Full price will be charged for the service.

If a client is more than 10 minutes late, we will try our best to accommodate, but may need to decline the service. In this case, a late fee of 50% will be charged.

Conditions and Medications

For the safety of all clients and technicians, we reserve the right to decline any services if there is an active fungal or bacteria infection, as well as signs of any medical condition that we are unable to safely manage. We apologize for any inconvenience this may cause, however, it’s imperative we uphold these standards. Providing a safe, sanitary salon, that abides by all by-laws and protocols set out by the City of Toronto’s Health Department is our top priority.

Group Booking

Please submit private booking requests 2-3 weeks in advance. Alcohol requests must also be submitted 2-3 weeks prior to the event to ensure licensing can be obtained. We will do our best to accommodate all requests. Groups of 4 or more will have an auto gratuity of 18%.